FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Standard delivery typically takes 7–15 business days depending on your location. Visit our Shipping Policy for full details.

Do you ship internationally?
Yes! We ship to most countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking to update.

Can I change or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately via our Contact page if you need to make changes.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Visit our Refund Policy for full details.

My item arrived damaged. What do I do?
We're sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the damage and we'll arrange a replacement or refund right away.

How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Products

Are your wellness devices safe to use?
Yes, all our wellness products are designed with safety in mind and meet standard quality requirements. Always follow the included instructions for best results.

Do your smart lamps work with Alexa or Google Home?
Some of our smart lighting products support voice control via Alexa or Google Home. Please check the individual product description for compatibility details.

What warranty do your products come with?
Most products come with a manufacturer's warranty. If you experience any issues, please reach out to us and we'll do our best to help resolve it.

Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout including Shop Pay.

Is my payment information secure?
Absolutely. Our store is powered by Shopify, which uses industry-leading SSL encryption to keep your payment information safe at all times.