Refund Policy

At Electra, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

Non-Returnable Items

The following items cannot be returned:

Items marked as final sale
Opened personal care or hygiene products
Downloadable or digital products

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 7 days of receiving your order.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service for your return.

How to Initiate a Return

To start a return or exchange, please visit our Contact page with your order number and reason for return. Our team will guide you through the process.